Our technical team supports our customers and our distributors’ network at all times with our long experience, expert advice and the unlimited spirit to always providing the best customer service.
Our technical support is translated in different ways to helping you at any time to both finding the best solutions and answers to your questions regarding our equipment, software and related applications, and for quickly solving any problem you ever experience with your SMC equipment or any service work required such as device calibration or any other maintenance:
Technical Support to Customers
Customer Support Center
The Customer Support Center is our web‐based support system where SMC customers can open support cases and find solutions. A very easy to use platform to get support for service and repair of SMC equipment, your direct line with us where our after sales technical department will take care immediately of any incidence, with a precise and quick solution, after you open any case.
The Customer Support Center in our webpage helps to track the submitted cases and improve the received support service. Your assistant (the person in SMC assigned to your case) will communicate quickly with you by means of comments, which are recorded sequentially by date, so you can view the historical progression of your case support very quickly at any time, with no need to write an email to SMC.
As online self‐service, besides submitting and following a support case, you can also search the SMC’s library for user-oriented solutions that might match the subject or the description of the case, or search for product manuals, application notes or other support documents in the database that may provide a solution to the case.
If you have registered with us your product, use the “Access customer support center” to open a support case for your product.
If you have not registered with us, fill out an online form and we will open a new support case:
If you have not registered your product, online registry is very simple:
Technical Support to Distributors/Representatives
Silver Partner Portal (SPP)
To extend the use of our CRM system to our exclusive agents and representatives worldwide, we have deployed a private web‐based, easy to use platform called Silver Partner Portal (SPP), a “repsite” which represents a big step ahead in terms of effective collaboration, interactivity, information resources and shared management of opportunities.
The SPP can be used only by our authorized representatives, and requires a user name and password which is exclusive to each selected SMC Product Manager of the partner company: