Technical Support
Our technical team supports our customers and distributor network at all times with our extensive experience, expert advice, and boundless spirit to always deliver the best service.
Our technical support translates into different ways of helping you, whether to find the best solutions and answers to your questions about our equipment, software, and applications, or to quickly resolve any problem you may ever experience with your SMC equipment, as well as any required service such as calibration or other types of maintenance..
Do you have questions or an issue with your SMC equipment? Now, our AI Bot is ready to help you 24/7!
Speak with our Virtual Assistant
Click on the chat icon (bottom right) and describe your query.
Our bot is friendly, easy to use, and learns more every day. It will be able to:
- Resolve quick questions about equipment, software, and applications.
- Get instant updates on the status of your already opened case, and even add a comment.
- Create a new support case with just a few clicks.
- Speak in your language. You can write to him in any language and, even if he greets you in English, he adapts immediately.
It’s a new feature and its capabilities are growing every day.
If it doesn’t find the solution, it will at least help you open your case much faster.
Traditional support
New support case
Fill out the online form and our team will contact you.
Product registration
Register your device to access warranty and extra resources.
Distributor Support
To expand the use of our CRM system to our agents and exclusive representatives worldwide, we have implemented an easy-to-use private web platform called “RepSite Community,” a distributor portal that represents a major step forward in terms of effective collaboration, interactivity, and shared information resources and opportunity management.
Only authorized users with exclusive credentials.