Technical Support
Our technical team supports our customers and our distributors’ network at all times with our long experience, expert advice and the unlimited spirit to always providing the best customer service.
Our technical support is translated in different ways to helping you at any time to both finding the best solutions and answers to your questions regarding our equipment, software and related applications, and for quickly solving any problem you ever experience with your SMC equipment or any service work required such as device calibration or any other maintenance:
Speak with our Virtual Assistant
Do you have questions or an issue with your SMC equipment? Now, our AI Bot is ready to help you 24/7!
Click on the chat icon (bottom right) and describe your query.
Our bot is friendly, easy to use, and learns more every day. It will be able to:
Our bot is friendly, easy to use, and learns more every day. It will be able to:
- Resolve quick questions about equipment, software, and applications.
- Get instant updates on the status of your already opened case, and even add a comment.
- Create a new support case with just a few clicks.
- Speak in your language. You can write to him in any language and, even if he greets you in English, he adapts immediately.
It’s a new feature and its capabilities are growing every day.
If it doesn’t find the solution, it will at least help you open your case much faster.
Technical Support to Customers
Request Support
Fill out an online form and we will open a new support case. Then your assistant (the person in SMC assigned to your case) will communicate quickly with you :
Product Registration
If you have not registered your product, online registry is very simple:
Technical Support to Distributors/Representatives
RepSite Community
To extend the use of our CRM system to our exclusive agents and representatives worldwide, we have deployed a private web‐based, easy to use platform called RepSite Community which represents a big step ahead in terms of effective collaboration, interactivity, information resources and shared management of opportunities.
The RepSite can be used only by our authorized representatives, and requires a user name and password which is exclusive to each selected SMC Product Manager of the partner company: