EuroSMC Privacy Policy

Last update date: May 18, 2018 (hereinafter, the ” Website “) is operated by EuroSMC SA, (hereinafter, ” EuroSMC “, ” we ” or ” our “) with VAT number A-80260252 and whose registered office is at Calle Buril nº 69, 28400 Collado Villalba, Madrid, Spain. Here at  EuroSMC we know how important privacy is for the users of our Website (hereinafter, the ” Users “) and we strive to explain clearly how we collect, use, disclose, transfer and store your information. This Privacy Policy provides a general description of our practices regarding the use of such information. This Privacy Policy, together with those that are included in the different forms available in our  Website, is applicable to personal information collected when requesting products and / or services provided by EuroSMC through the Website, as well as those that are collected through applications or services of EuroSMC,  refer to this Privacy Policy or contain any link to it (hereinafter, together the ” Services “).

Please note that the Privacy Policy is applicable regardless of the device you use to access the Website or use the Services, be it a mobile phone, tablet, computer or other device. It is important that you read the Privacy Policy carefully because each time you access and use our Services you will be accepting the practices described in it.

EuroSMC, with the application of current regulations on the protection of personal data, informs that the personal data collected through the forms of the Website:, are included in the user-specific automated files which relates with our products and / or services.

The collection and automated processing of personal data is intended to maintain the commercial relationship and the performance of information tasks, training, advice and other activities of EuroSMC, S.A.

This data will only be transferred to those entities (in charge of the treatment) that are necessary with the sole purpose of fulfilling the aforementioned purpose.

EuroSMC, SA takes the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation thereof.

If you do not accept the practices described in the Privacy Policy, you must not use the Services.

It is also important that you regularly check the Privacy Policy in case it has been updated. If we update the privacy policy, we will inform you of the changes that we consider relevant by means of a notice on the Website or in the relevant Services. By accessing the Website or using our Services after we have made such notice, you will be accepting the new practice (s) identified in the update. The most recent updated version of the Privacy Policy will always be available here. You can check the “effective date” published at the top to see when it was last updated.

What information do we collect about you?

In general, you can use the Website without providing any personal information, without prejudice to the provisions of the Cookies Policy. However, the registration in any of the Services (for example: Infocenter, Technical Support, access pages, etc.) may require the contribution by the Users of some personal data to be processed by EuroSMC.

Information that you provide us directly

The information we collect is indicated in the relevant data collection forms included in the Website or in the corresponding Service and could include, but is not limited to:

  • Name, surnames, and professional contact information, including postal address and / or e-mail address, number or telephone numbers, etc.
  • Experiences with our products or services.
  • Information on the identification and / or status or behavior of your product manufactured by EuroSMC (serial number, model, etc.).

In relation to the information that is collected through the Website, we inform you that the fields marked with an asterisk in the different data collection forms are obligatory. In the event that you do not provide the information requested through these fields, EuroSMC may, in its sole discretion, not process the corresponding inquiry or Service requested by the User.

At the time of filling in any form providing their personal data, the User guarantees the authenticity, accuracy and veracity of all the information provided, undertaking to keep updated the personal data that you provide so that they respond, in every moment, to your real situation. The User shall be solely responsible for false or inaccurate statements and for the damages that they may cause to EuroSMC.

Information about your use of the Website

In addition to the information you provide, we may collect information about your use of our Website in accordance with our Cookies Policy.

How do we use your information?

The data collected through the Website are used by EuroSMC in order to register you in the Service requested by you, the commercialization of the products offered on the Website, answer your queries, claims or requests for information, as well as for the compliance, maintenance, development, control and improvement of the relationships, if any, maintained with EuroSMC.

Additionally and after obtaining your consent, EuroSMC may use the information provided by the User for any of the following purposes:

  • For monitoring, evaluation and analysis of our market, customers, products and services (including asking your opinion about our products and services and conducting surveys among customers);
  • For the realization of segmentation of your data and profiling, in order to be able to send you personalized information about EuroSMC products and services.

The realization of this treatment could involve the combination of the information we collect about the User through this Website with data that you provide or have facilitated through other means or that are lawfully provided to us by third parties;

  • Subject to and in accordance with the section “Direct Marketing” contained in this Privacy Policy, for marketing purposes;
  • For the realization and management of raffles for prizes, contests or promotions;
  • To offer support and technical assistance in relation to our products;
  • To improve the physical proximity of our services, by transferring your data to the Local Distributors of EuroSMC closest to your place of work.

How do we collect this information?

We collect information about Users through several methods:

  • When they provide information through the Website through the different forms included in it or through the registration form included in the corresponding Service.
  • In some sections of the Website, through the use of automatic information collection procedures (cookies), subject to the provisions of the corresponding Cookies Policy. You can consult our Cookies Policy

We do not collect an excessive amount of information from Users, nor data that is not appropriate and relevant for the purpose of professional relationship exclusively for those that have been collected.

To whom do we disclose your information?

We will not disclose to third parties personal data referring to Users without their consent, except in those cases where permitted by current law at any time or when requested by a competent authority.

In general, we will not disclose your personal data to third parties in case they do not belong to the European Economic Area, without having previously obtained their consent and without having previously adopted the measures that ensure that their personal data will be conferred the same degree. of protection than that required by the applicable regulations on active data protection in the EU.

We will take all reasonable precautions to ensure that those of our employees who have access to information about Users have received adequate training to ensure that they treat your personal data exclusively in accordance with this Privacy Policy and our obligations under the rules on data protection and in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 related with the protection of individuals with regard to the processing of personal data and the free circulation of this data.

As treatment managers, we have hired the following service providers, having committed to compliance with the regulatory provisions, applicable in terms of data protection, at the time of hiring:

  • SalesForce System Spain with address in Paseo de la Castellana 79 Floor 7 A,
    NIF / CIF nº B84495449 , provides customer relationship management services (CRM).
    You can consult the privacy policy and other legal aspects of the company at the following link:

What do we do to keep your information safe?

We have implemented reasonable technical and physical measures to protect the information we collect through the Website. However, you must take into account that, although we take reasonable measures to protect your information, no website, webcast, computer system or wireless connection is absolutely secure.

Rights of access, rectification, cancellation and opposition

The User has the right to exercise at any time their rights of access, rectification, cancellation, and opposition to the processing of their data, by going to that effect to the postal address of EuroSMC SA indicated in this Privacy Policy or to the email address , accompanying in both cases a copy of an official document that certifies your identity. You can also access to review your data here.


Our Website may contain links to third-party websites that are beyond our control. We are not responsible for the security or privacy of any information collected on websites or other third-party services. You should exercise extreme caution and review the privacy policies applicable to third-party websites that you use.

Direct marketing and your preferences

Direct marketing

In the event that this is indicated at the time of data collection, the User is authorizing EuroSMC to use the personal data provided in order to provide information about products and services, promotions, and special offers, including that information that we consider of interest to the User from the analysis of the different information that you provide or result from your browsing through the Website or the use of the Services.

In this way, depending on the consent given, we may send you this information using any of the following means:

  • Email.
  • phone.
  • SMS text message or any other form of electronic message (including MMS, graphic messages, video messages, instant messages, etc.).
  • post mail.
  • fax.
  • any other equivalent means that we deem pertinent in each moment.

The User may at any time revoke the consent given, as well as oppose the processing of their data for the purposes set out in this section in the manner provided in the section ” Rights of access, rectification, cancellation and opposition “.

Your preferences about direct marketing

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of such data, when your express consent is required, usually we will ask you to check one box “opt -in” in those sections of the web site in which we ask for personal information. The ” opt- in” box may or may not be divided into different kinds of information or different marketing media. The marking of the corresponding box implies the provision of your express consent for the processing of your data for marketing purposes in the terms and through the means indicated in each case.

Social Networks Plugins

Our Website makes use of social network plug-in (” Plug-in “).When you use Plug-ins, the information regarding their use could be transferred directly from the Website to the operator of the social network. We have no control over the data collected by the Plug-in .If you are connected to a social network, your use of our Website may be reflected in your social network account. If you interact with the Plug-ins, for example, by clicking on “Like”, “Follow” or “Share”, or by entering a comment, the information can be automatically displayed in your social network profile. Even if you have not logged in to your social network account, Plug-ins may transmit your IP address to social network operators. Please keep this in mind when using our Website.